Kakion respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit enquiries, or engage with our services.

Website: https://kakion.com · Email: support@kakion.com

1. Introduction

2. Information We Collect

We may collect and process the following types of information:

Personal Details: Name, email address, phone number, company name, and other contact information submitted through forms, bookings, or enquiries.

Business Information: Details about your company, services, marketing goals, and operational challenges shared during consultations or onboarding.

Communication Data: Messages, emails, or other correspondence sent through our website, social media platforms, or email.

Website Usage Data: Technical information such as IP address, browser type, pages visited, device information, and interaction behaviour - including anonymised session recordings of how you navigate the site - collected through cookies or analytics tools after you consent.

3. How We Use Your Information

We use your information to:

Respond to enquiries or requests for services
Provide marketing, automation, and consulting services
Schedule consultations or business audits
Manage client relationships and onboarding
Improve our website, services, and user experience
Send relevant updates, newsletters, or marketing communications (with your consent)
Comply with legal or regulatory obligations

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

Contractual Necessity: To provide services requested by you, including consultations, marketing campaigns, and automation systems.

Legitimate Interest: To improve our services, operate our business efficiently, and maintain communication with potential or existing clients.

Consent: For marketing communications such as newsletters or promotional content. You may withdraw consent at any time.

Legal Obligation: To comply with applicable laws, financial regulations, or regulatory requirements.

5. Data Sharing

We do not sell or rent your personal data.

We may share your information with trusted partners only when necessary, including:

Technology and software providers (CRM, automation, analytics, or hosting services)
Contractors or service providers supporting our marketing operations
Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and confidentially.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable laws and business record obligations.

7. Cookies

Our website uses cookies and similar technologies to improve user experience and collect anonymous analytics data.

Cookies may help us:

Understand how visitors interact with our website
Improve performance and usability
Measure marketing effectiveness

For analytics we use PostHog (operated by PostHog, Inc.), running on its EU Cloud region so your usage data is processed and stored within the European Union. Analytics cookies are only set after you consent, and you can withdraw that consent at any time. For a full list of the cookies we use and how to manage them, see our Cookie Policy.

Our analytics also include PostHog Session Replay, which captures an anonymised recording of how visitors interact with the site (pages viewed, clicks, scrolling and mouse movement) to help us improve usability. Text entered into forms is masked and is not recorded. Session recording only runs after you consent to analytics and stops if you withdraw that consent.

You can disable cookies through your browser settings at any time.

8. Your Data Protection Rights

Under the GDPR and Irish Data Protection Acts, you have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your personal data
Restrict or object to certain processing activities
Withdraw consent for marketing communications
Lodge a complaint with the Data Protection Commission (DPC)

To exercise any of these rights, contact us at: support@kakion.com

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes to our services, legal requirements, or data practices. The most current version will always be available on this website.