THE PROBLEM

MD Burke Ltd is a well-established supplier and service provider of garden and construction machinery, serving trade, commercial and domestic customers across the region. As the business continued to grow, the systems supporting day-to-day operations had not kept pace with the scale and complexity of the work.

Sales, stock and customer management needed a more structured platform, and the workshop side of the business required dedicated tools to manage live repair jobs, parts, labour and machine service history. The team needed a connected solution that handled both sides of the business cleanly, without the gaps and duplication that come from using disconnected general-purpose tools.

OUR APPROACH & SOLUTION

We designed and developed two bespoke platforms for MD Burke Ltd. A custom Point of Sale system and a dedicated Workshop Management System, built to work together as a single connected solution.

The Point of Sale platform manages sales, stock and customer records, giving the front-of-house team a fast reliable tool tailored to how the business actually operates. The Workshop Management System sits alongside it, providing full visibility of every live repair job through a structured pipeline, with built-in controls around parts, labour tracking and machine identification, and a complete service history retained for every machine.

Because both systems were built in-house, the integration between them is clean and purposeful. Customer and stock data flow naturally between the two, and completed workshop jobs feed straight through to the POS for invoicing. Each platform stays focused on what it does best while presenting a unified experience for the team and the customer. The result is a tailored MD Burke-branded environment that fits the business precisely, with mobile-friendly layouts for use around the workshop and downloadable job documentation.

RESULT & SATISFACTION

MD Burke Ltd now operates on a connected pair of bespoke platforms that cover both the retail and workshop sides of the business. The team has full visibility of live jobs, accurate stock and parts management, consistent labour capture and a complete service history for every machine. All of it flows cleanly through to a POS built around how MD Burke actually trades.

The platforms support the way the business genuinely works, remove the friction of disconnected tools and provide a solid digital foundation that can grow alongside the company as the workshop and customer base continue to expand.